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Help Portal

Get the help you need here.

Portals

  • ACIS Support Portal

    Welcome! You can raise a request for ACIS using the options provided.

  • BDC Support

    Welcome to the Help Portal for the BioDataCatalyst Search! Post a question or report a problem that you are seeing and our BDC team will respond.

  • ORDR(D) User Support Portal

    Welcome! You can raise a support request for ORDR(D) User Support Portal.

  • HEAL Semantic Search Support

    Welcome to the Help Portal for HEAL Semantic Search. Post a question to our support portal and get answers from our semantic search experts.

  • AI Sandbox Portal

    Welcome! You can raise a request for AI Sandbox using the options provided.

  • HeLx Help Portal

    Welcome! You can raise a request for HeLx Help Queue using the options provided.

  • EduHeLx Help

    Welcome! You can raise a request for EduHeLx Help using the options provided.

  • Dashboard Help

    Welcome! You can raise a request for Dashboard Help using the options provided.

Suggested forms

  • General Request in ACIS Support Portal

    Submit a general request for service or report a service incident

  • RENCI Azure AI Project Request in ACIS Support Portal

    Request a Microsoft Azure resource group be setup for your project under the RENCI AI Subscriptions managed by the ACIS team.

  • Incident Submission in ORDR(D) User Support Portal

    Report an ORDR(D) environment IT issue that is impacting access to or use of the application.

  • User Support in BDC Support

    Use this option if you are having general issues while using HEAL Semantic Search.

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